How to contact Mandiri Call Centre for customer complaints?
The existence of Mandiri Call Centre is indeed one of the best places for customers who want to complain or get issues while making transactions. This makes it easier for the bank members to get complaint services, both verbally and in writing.
To be a customer of a bank, it cannot be separated from various kinds of issues like lost debit/credit cards, forgotten PIN numbers, lost passbooks, wanting to block ATMs, etc. so that they cannot carry out transaction activities. Of course, a series of these problems have happened to you, haven’t they?
To overcome these issues, you don’t really need to worry or worry because the existence of Mandiri Call Centre is the best reference. The existence of a call centre is provided in accordance with the provisions of the Financial Services Authority or applicable OJK. The procedure for filing complaints from bank mandiri is also very easy.
There is a call centre number where it can be contacted at any time. For those of you who want to complain, make sure you do it well. Be sure to tell you the details of the problem it is facing. Make sure to provide some important documents required including the existence of the passbook.
The existence of the complaint service is available at the bank branch. While this method is quite easy, some public do not know how the correct procedure is in contacting mandiri call centres. Some customers did not give up on the purpose of doing duan due to a lack of knowledge about the procedure.
An overview of bank mandiri as a public company
Before you get to know the call center service, you need to know about this one bank at one glance. PT Bank Mandiri TBK itself is the bank with considerable assets in Indonesia. Furthermore, the stock code is listed as a public company on the Indonesia Stock Exchange by having bmri.
Founded on October 2, 1998, the company was originally part of a banking restructuring program run by the Indonesian government. At that time, there was an economic crisis that combined state-owned banks such as the State Trade Bank, Bumi Daya, Indonesia’s import exports and Indonesian development. That is , the name Bank Mandiri was given.
In its own journey, Mandiri continues to develop various banking products, which can be selected by potential customers as per their needs. The products offered by mandiri call center may include savings products for loan products.
Moreover, Mandiri’s work is also unquestionable. This is not without reason because the company has made significant progress in providing services to the small and medium business sector to the retailers that contribute a lot. There is no need to be sceptical about the performance.
The company has provided a variety of services to its customers. In addition to a variety of savings and loan products tailored to the needs of its customers, Mandiri also offers a 24-hour call center service, which is an excellent place to lodge complaints. In making the company one of the leading companies in Indonesia.
Self-Service Call CenterU for Complaints
At this point, KAmu must still be looking for call center services , isn’t it? If you want to lodge a complaint or lodge a complaint, you can call 14000. But only anyone from Surabaya, Palembang, Jakarta, Medan, Bogor, Yogakarta, Denpasar, Jakarta, Banjaramasin, Semarang and Makasar areas can access this number.
For customers who are outside the upper city, there is no need to worry. Because you can connect Mandiri Call Centre (021) to 5299-7777. The tariffs levied on customers are also very cheap. You can connect directly by phone or mobile phone. Meanwhile, if you call the number 14000, you will be charged a logl rate.
For those of you who are a mobile user, you will be charged a flat rate with Beay every minute. For more details, see the review below.
- Rs 1200 for Telcomessel Helo card.
- Telkomesel Simpat Rp1.800
- Indosat RP1,700
- Xl Rp1.7000
- Flexi Jakarta lokasl
Meanwhile, for customers entering the number (021) 5299 7777, Telcom tariffs are applicable. If you want to make cashless transactions through mandiri call, you must have a mandiri pin call.
A PIN call can be obtained by first registering at the nearest Mandiri Bank ATM in your city . The customer can enter the ATM card directly with the PIN. If so, this can be continued by selecting the e-banking registration menu and following the following instructions.
Through email and social media
In addition to contacting through the Mandiri Call Center service, customers can also make complaints about email and social media. For those of you who want to contact you via email, you can directly send a message to mandiricare@bank Mandiri.co.id. To lodge a complaint via email, the customer can clearly state the issue or complaint.
Be sure to provide the required documents during the process such as passbooks, debit/credit cards, proof of transactions, complaint information that includes the date and time of the transaction, nominal and others. For more details, you can first ask in the customer service section.
Another method that customers can use to lodge complaints is to access the official website from Bank Mandiri, which means that after Mandiri.co.id www.bank you can contact our menu directly. In the menu, you need to enter some data. Make sure that this data is never falsified.
There are other ways to contact the customer service department or call centre from Mandiri, through their social media, i.e. through Twitter @mandiricareor via TelegramCare to 0811-8414-000. It is a good idea to be patient and wait for a reply.
How is the processing of customer complaints
Already aware of how to contact mandiri call center service, the process of making a complaint to these customers includes the following:
- Complaints can be lodged immediately through the call centre facilities provided by the customer. If so, the bank will immediately check the appropriateness of the customer’s data
- The customer will then immediately get the complaint registration number and the officer will receive and record the complaints from the customer.
- Mandiri officials immediately follow up and resolve customer complaints based on the type of complaint filed with it.
- If the customer has agreed with the remedy or settlement, the complaint will be treated as complete immediately
- Meanwhile, in case no agreement is reached, the customer can immediately file a dispute resolution application to the implementer of the banking arbitration function facilitated by Bank Indonesia.
Customers of the bank, including mandiri members, often experience a variety of issues. To overcome this problem, you can directly contact the Mandiri call centre service department, which will resolve immediately and provide you with the best solution.