Frequently asked questions about orders to be shipped via DHL : HargaKatalog
Frequently asked questions about orders to be shipped via DHL : HargaKatalog

Frequently asked questions about orders to be shipped via DHL : HargaKatalog

DHL Service Center Q&A most common customer

In this article, we will discuss the DHL call center and customer questions.

DHL International GmbH is a provider of package or parcel delivery services, but not only internally, you can also ship packages or parcels to various countries around the world. Especially now that online shopping from markets outside Indonesia is no longer new, there are already many e-commerces that facilitate transactions.

Not only for online shopping, you can also open a business in a wider range. If you are used to being a buyer, you can start a business to get a new income as a seller. DHL can be a recommended means of sending packages that can help in the process of buying and selling between countries.

You can also contact the DHL service center that is ready to serve consumers 24 hours if there are things that cause the package to be harmed, questions about the delivery of goods, Customs and others. This mail service provider company has existed since 1969 and even delivered 1.3 billion packages a year, so it is obviously reliable.

DHL transport products FAQ

The most common question that is usually asked in call center services is the same service is when the shipment arrives? For those of you who have questions about shipments, you don’t really need to contact customer service because you just need to visit the DHL tracking page by:

  1. Open the DHL Indonesia website, which is dhl.co.id
  2. Once the main page isopen, click the tracking option
  3. After you click the tracking option later, you are prompted to enter a number or reference to get a status notification once you receive proof of delivery

Even through the tracking menu you can also monitor the shipment, so you can contact the DHL service center if you have problems only, but about lessons or delivery of goods, but only for tracking and shipping goods, you can get as much information as possible from the DHL Indonesia website page.

The most important thing is that you have saved the tracking number so that you can know where the order is being shipped to. The tracking number or receipt number consists of 10 digits, before tracking check multiple times to disable that receipt number or tracking number is actually valid.

Except when you experience certain conditions, such as the tracking number is lost or you do not save it, the waybill number has a problem, the information for the shipment does not match the actual destination, and others can only contact the DHL service center.

Frequently asked questions about orders to be shipped via DHL

Another question or question and answer that is often asked by customers is about packages. Especially if someone is doing international shipping for the first time, what is the first time using DHL express services, so it is quite natural that there are many questions, the most common of which are:

  1. What are the payment methods for DHL?

For those of you who have just created an account, you must choose regular delivery and then there is a price offer that can be negotiated and you can pay bills every month.

  1. What is the maximum size for the goods to be shipped?

For international shipments, you use special cars and aircraft where the loading size should not exceed the dimensions of 120 cm, then you are also asked to provide information about the weight of the goods, especially for goods shipped weighing more than 50 kg.

  1. Why are the goods shipped rejected by DHL?

For this question, it is actually very simple where DHL itself has provisions for shipping goods. There are, in fact, some prohibited materials, such as hazardous waste or war equipment and sharp weapons.

There are so many questions that can be answered just by going to the main page of the DHL Indonesia website and you need to contact the DHL service center if it is related to damage or loss of goods. Later, DHL staff will help you do tracking on lost goods and claims of damaged goods.

FAQs on how to send a package

DHL itself strongly supports the development of small and medium-sized enterprises, not surprisingly, many say that this international mail or shipment is indeed an ideal partner for business between countries. Even for beginners, there’s no need to worry because DHL staff also helps you take care of customs and consumption.

In addition, the shipping business that uses DHL services has existed since 1969 and still exists to this day even the network is quite wide worldwide. DHL still has a network of more than 220 countries and regions, with wider coverage, your business can operate more smoothly.

Shipping goods with DHL is also very easy, you can get it at dhl service center only need to provide information about the goods to be shipped and the location. Then try to calculate shipping costs, see also the list of prohibited items so that the package you will ship has no problems, in Indonesia the following goods are prohibited:

  1. Game tools
  2. Animal
  3. Antiques
  4. Pornography
  5. Laser disc
  6. Dangerous goods
  7. Ivory
  8. Asbestos
  9. Tax stickers

After that, you can choose a service, you can choose international services to other countries or international exports and services from other countries to your country or imports. You can also choose other preferred services, such as adding packaging and then shipping outside of working hours or protecting the value of shipping and others.

How to contact the DHL Service Center

If the information on the main page of the DHL Indonesia website is not yet understood by you or there are other obstacles that need to be requested directly by dhl staff, then you only need to contact customer service. There are many ways to do this, from sending emails to livechat and hotline services.

You can go to the main page of the DHL Indonesia website, then at the top right there are several options, one of which is to contact DHL express. Click on the option to contact DHL express later there are several options to communicate with customer service, one of which is to fill in directly on the complaint page with the format:

  1. Name
  2. Email
  3. Zip code
  4. Customer account number
  5. Location
  6. Telephone
  7. Comment details

What can use the fast service, just click on the chat now option, later you will be directed to the livechat service of the DHL service center team. In addition, you can also call the hotline number that can be accessed 24 hours for free dinner, i.e. 0800 1 333 333 or other direct line numbers at +62 21 7917 3333.

For the hotline service, you can communicate both ways so that what your complaint is can be transmitted correctly, as well as get the best solution. So for those of you who want to do business not only internally, the DHL EXPRESS may be one of the choices.

Expanding market reach is, in fact, the most effective way to grow your business. Typically, the obstacle for an exporter is delivery service, while DHL express is very useful for small and medium class entrepreneurs and there is even a DHL service center service that is ready to help you.

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