Learn about Connecting Air Asia’s Call Center to Resolve Complaints
The Air Asia Call Center is the key to solving your problems. Through this call center, you can get information and directions related to all the things and problems with the flight you want. Actually, sometimes obstacles can occur when you’re going to fly.
This call center is basically done to enable customers to report or communicate things quickly and practically without having to visit the airline’s offices directly. Wherever you are and whenever you are, you can easily access your connection to AirAsia.
Basically, AirAsia itself is a type of airline that comes from Malaysia. The airline can already bring passengers with routes to the world, such as In Asia, Australia and even Europe. For the aviation office itself, it has spread to countries including Indonesia itself.
However, as development time and technology becomes more sophisticated, AirAsia is becoming more and more convenient to customers as well as in communications and reporting services. So, AirAsia currently no longer uses air call centers in Asia on its own , but there is more to go online.
Then, where will the manual call center change?
If in the past, all customers have been able to contact AirAsia and AirAsia X Flight services on Monday to Sunday, AirAsia airlines are no longer using manual services for customers. AirAsia has transferred all forms of complaints and communications to those who are more sophisticated.
This sophisticated Air Asia call center service certainly uses more automated online systems , which everyone can access more easily, easier to get the desired answers without waiting long enough.The service is called AirAsia Live chat, or automatic conversation.
Not only through automatic conversations, in order to be able to contact airlines you can also take advantage of other social media sites. For example, you can contact the airline via an official AirAsia account via Twitter message directly, or Facebook Messenger. Of course accessible, right?
Another Air Center telephone method that can be used to connect with AirAsia is traditional chat via the official AirAsia website.Of course, while not being served directly by the authorities, communications services with airlines are still easily accessible and can still help you.
Understand more about AirAsia AVA Live chat
As previously explained, one way to enable customers to contact the airline is through live chat or live chat via chat media. AirAsia itself has named the AirAsia Virtual Allstar method, known as the AVA Live chat, which is easily accessible.
Live chat , a replacement for the Air Asia call center , is in the form of a virtual assistant with Artificial Intelligence (AI) that can simulate live conversations.In its use, you won’t interact with employees or employees directly but are managed by chatbots that answer automatically.
Even if you answer automatically, you don’t have to worry because the answers to be received by this live chat will still be highquality and satisfying as long as the questions you ask are included in popular and general questions.This medium is still well versed in about 11 languages which do Make it easier for you.
You don’t have to be confused about communicating through this medium even if the airline comes from abroad. Because, the language you will use will certainly be understood by the technology used in this live chat. You can also feel another advantage: unlimited time to contact the airline.
If in the past you were still using the Air Asia call center by hand you could only communicate at 06.00 to 22.00, here you have no deadline. This live chat service is valid every day and every time because it doesn’t hire employees in this section. easy, right?
How to access AVA Live chat AirAsia practical
Being able to access AVA live chat is very easy. You just need a solid Internet connection and gadget devices. After that, you can visit AirAsia’s official website.Go to the support page there.After entering, you will find a live chat image in the bottom left corner.
Press the Air Call Center button in the form of live chat and you will immediately connect to live chats. If you want to make it easier to access live chats, you can also download the AirAsia service application on your mobile phone. There is also a live chat service available here.
Not only through its websites, mobile apps, Facebook and Twitter, AirAsia recently plans to further expand this chatbot service, which is accessible on Whatshapp and WeChat applications. Both are very close to the user so it will definitely be easy to access.
You can choose which platform you like to contact AirAsia if you experience problems or other problems. Even if it’s immediate and sophisticated, you can still make a manual call with the employee, but this usually goes through a fairly long process.
What can be helped through Live Chat ?
Previously explained, because of not using the service of employees in the latest Air Asia call center service, the answers provided by this chatbot are general and subject to frequently asked questions.Therefore, you also need to understand what can be answered by live chat properly.
What you may be able to ask through live conversations include booking and ticket changes, how to buy a grocery store, information related to flight status, information about promo AirAsia inquiries, and even how to buy food on a flight. You can also choose a seat through this live conversation.
Through this live conversation, as a passenger you can also apply for a refund when cancelling a plane ticket . You can also get the latest information related to AirAsia airlines here.Everything has become perfect and very appropriate to make it easier for you to use this flight service.
However, another thing you should care about is how to ask . Because you don’t talk to a real person, then you can’t ask questions that are too long. Usually, you just have to enter keywords to get information from what you want to know.
For example, in this case you want to know the information about the check in, then you can write just a check of the keywords in the live conversation you are using. Later you get the answer, and you just need to follow the process afterwards. It’s simple and easy, yes!
If the use of this live chat service is still unable to satisfy satisfaction, you can still directly contact the employees of AirAsia Airlines despite spending a lot of time. The point is that, even if you no longer use an air companion call centre, you will still be able to communicate with the airline more easily.