Online Customer Service and Social Media : FBLITE
Online Customer Service and Social Media : FBLITE

Online Customer Service and Social Media : FBLITE

Samsung Service Center Surabaya, full address and phone number

Are you looking for information about the Samsung Surabaya Service Center address? Samsung is one of the world’s leading electronics manufacturers originating from South Korea. In Indonesia itself, Samsung is known as a brand of smartphones and other electronic products of qualified quality.

As stated in the company’s goals, Samsung is committed to providing the best professional products and services to consumers. Especially in the face of the new normal as now.  The service center always strives to provide excellent service so that customers can always use their devices optimally.

In an effort to maintain its position as the world’s largest electronics company, Samsung has also provided several service centers in Indonesia, including Surabaya. In addition, Surabaya is considered the second metropolitan city after Jakarta, so it is not difficult to find the location of the Samsung Surabaya service center.

In mid-2020, Samsung also introduced a Smart Service that allows customers to consult directly.  For those of you who are looking for detailed information about the address and phone number of the Samsung Service Center in Surabaya, we provide more information  here.

List of addresses of Samsung Service Centers in Surabaya

The manufacturer of these electronic products has been present in the Indonesian industry since 1969 and so far its expansion is expanding. If you are also one of the users of this brand, know the list of Samsung Surabaya service centers  that serve repairs such as smartphones, TVs, washing machines, cameras and other electronic items. Here is a list of addresses:

  1. Samsung Service Center – Surabaya

-Adresse: Jl. Sulawesi No.55, Gubeng, Gubeng, Surabaya, East Java

-Phone number: +62 800 1128888

-Opening hours: Monday-Saturday (08:30 – 17:00 WIB)

  1. Samsung Official Service Center – Plaza Marina

-Adresse: Plaza Marina, Jl. Margorejo Indah Utara No.99, SidosermoWonocolo, Surabaya, East Java

-Phone Number: +62 821-3210-9562

-Opening hours: Daily (10:00 – 20:00 WIB)

  1. Centre de service Samsung (WTC)

– Adresse: WTC SBY, Jl. Plaza Boulevard, Embong Kaliasin, Kec. Genteng, Surabaya

– Phone Number: +62 31 5491999

-Opening hours: Daily (10:00 – 20:00 WIB)

  1. Samsung Service Center – Tunjungan Plaza 6

-Address: Tunjungan Plaza 6 Samsung Experience Store, 3 No. 7, Kedungdoro, Tegalsari, Surabaya -Phone number: +62 800 1128888

-Opening hours: Daily (10:00 – 20:00 WIB)

  1. Samsung Service Center – Supermall

-Adresse: Surabaya Supermall Lt. 1 No. 136-138, Jl. Puncak Indah Lontar II, Babatan, Wiyung,

-Phone number: +62 31 7392368

-Opening hours: Daily (11:00 – 20:00 WIB)

  1. Centre de service Samsung – Galaxy Mall Surabaya

-Adresse: Galaxy Mall 3, Lt.3 No. 324 -325, Jl. Dr. Ir. H. Soekarno No.178, Mulyorejo, SBY

-Phone number: +62 800 1128888

-Opening hours: Daily (13:00 – 20:00 WIB)

  1. Samsung Service Center – Mall Pakuwon

-Adresse: Pakuwon Pakuwon Food Society Niveau Mall 2 No. 135-136, Babatan, Wiyung, Surabaya

-Phone number: +62 800 1128888

-Opening hours: Daily (10:00 – 20:00 WIB)

Service Type Samsung Service Center

Through the Samsung Surabaya Service Center, customers can get repair services, consultations, and other interests by visiting the above addresses directly. Especially for those of you who visit the mall, you can stop at the service center because beberapa the place is in the mall. Samsung Customer Service offers two service models, namely:

  1. Smart Service: Services specifically related to smartphones/smartphones, such as product consultations, data transfer, software updates, and other things. You can enjoy services like this for free.


  1. Service Center: Samsung Surabaya Service Center also provides repair services such as spare parts issues, product warranty, or other repair-related services. For its own cost is adjusted to the type of repair or replacement of parts.

Did you know that in this new normal era, almost all Samsung service centers in Indonesia are equipped with mobile phone sterilization services using UV light. So that the phones are free of germs, viruses and bacteria when they finish their service. The Surabaya service center has also been part of this service and of course there is no charge.

Layanan Customer Service Secara Digital

For those of you who are worried if you have to go directly to the Samsung Surabaya Service Center, you can take advantage of this brand’s digital CS services. For special service centers in Surabaya, you can call directly to the numbers we have  listed above and, of course, you are charged a phone fee at the normal rate.

In addition, Samsung also provides a contact center that you can  contact for consultation or other interests. Interestingly, you can take advantage of a toll-free telephone service. Here is the samsung central phone number information:

Free service:

  1. 0800-112-7777 >> for consultation related to mobile and B2B devices
  2. 0800-112-8888 >> for consultation of all product categories

Services are charged (may come from abroad):

  1. 021-56997777 >> is used to view all types of products, including smartphones and other electronic devices.

For the above Samsung call center numbers, you can  call them at any time as they have 24-hour business hours from Monday to Sunday. So, for those of you who  need an urgent consultation, you can call through one of the numbers above.

Online Customer Service and Social Media

Before visiting the Samsung Surabaya Service Center, you can also contact customer service online or through the official Social Media administrator. Report from the official page, here is a list of Samsung CS online that can be contacted:

  1. 24-hour live chat accessible via Samsung’s official website in
  2. WhatsApp Chat

Customers can also contact Samsung CS via the WA number at 0818-0215-5777. This service is also available 24 hours a day every day, including public holidays.

  1. Line

In addition to chatting via WA, consumers can also contact Samsung CS via Line under the Samsung Indonesia account name.

  1. Service appointment

Samsung also offers customer service that wants to establish a service schedule without having to queue. Even later, you can also check that the repair status has reached where. For more information about this service, you can  check it directly on the Samsung web.

As for the list of surabaya social media accounts of samsung service center  , you can check from the following account names:

  1. Facebook: Samsung New Zealand
  2. Twitter : @SamsungID
  3. Youtube: Samsung Indonesia
  4. Instagram : samsung_id

Above, we have  mentioned a complete list of Samsung service centers in Surabaya as well as information about contac call centers and social media accounts.  For those of you who use Samsung, there is nothing wrong with saving some of the above important information. So that if at any time you need customer service services, there is no confusion in the search for the number or address of the service center.

For those who are having problems or want to check out various Samsung-branded electronics, you can visit one of the Samsung Surabaya service centers as mentioned above.

Learn More :

Leave a Reply

Your email address will not be published. Required fields are marked *