Things yang can be requested via The AirAsia online call center
Since August 2020, Air Asia has transformed AirAsia’s call center to facilitation through an online live chat service. Now that you wish to contact the link, you will no longer be able to use the once-active call center number, but via live chat.
The live chat service provided by Air Asia is named after AVA, which means AirAsia Virtual Allstar . AVA is accessible where and at any time is a live chat system that is driven by artificial intelligence (AI) to provide clear and practical customer service.
AVA is essentially a virtual assistant to Air Asia, which is charged with automatic and online service to all questions, even customer complaints. This service itself is accessible via the official Website of AirAsia, facebook messenger or WhatsApp application.
In this service, you will not be directly in touch with officers such as the use of AirAsia call centers , but will be referred to as computer-connected or chatbot. The content of the interview is automatically sent to you. Here are some things you can get via this live chat service.
Booking tickets and collecting flight changes
One of the things you can do to use the AVA live chat service is to book a plane ticket. If you have ordered directly or by phone, today you can order it through this service, which is sent only by this email address.
The way tickets are booked is very easy. The first step is to click on the “book flight” sign to book a flight ticket. Then, find this button on the main menu of the official Air Asia website. After clicking the order button, you will be asked a few questions.
As a virtual assistant to the airline, AVA will ask you a few questions related to the flight of your ordered plane. In the process, you need to answer all questions from the chatbot and follow the next steps. This process is almost imainable to the ordering process when using the Manual AirAsia call center.
Once you’ve finished answering these questions, AVA will guide you to the next page, where there are additional amenities available. This includes adding luggage, choosing plane seats, and ordering a wide variety of food and drinks. After that, fill in your name in the field provided, then make a payment.
The process of booking tickets online without manual travel through the AirAsia call center has been completed. And now, you have to wait for your ticket to be sent to your email address. In the pre-flight period, you can check the flight status of the aircraft and make changes to the booking.
Check air asia promo with this service
It can be used not only to book flight tickets and make various changes easier, but also to obtain information related to various promos offered by air asia, this AVA online service system. Do you really want to know that, right? The method is very easy to follow.
In this AirAsia live chat call center system , you can simply enter the words “promo-tariff” or “promo” in the chat room with ava. Then you will receive an answer from the Air Asia chatbot. The acceptable response is not in the form of a listing of the proposed airline stock, but in the form of tips.
Ava live chat as a virtual assistantwill provide support by giving tips on how to find promos on the official website of this airline Ai r Asia. Ava will direct you to click on the section called Promo Radar to find out the various promos offered by Air Asia and other airlines.
One of the promotions offered by Air Asia is to give benefits to customers who join Air Asia BIG and pay using Air Asia BIGPay. There are a few other discounts or benefits you can use. You just need to test the info from your AVA.
Don’t worry about refunds, as AVA may help
When processing air travel, of course, sometimes you have various obstacles and problems during the booking process. For example, you can cancel the process of accidentally booking a booking schedule or a rescheduled trip, even a twice-flight ticket, at any time for certain reasons.
There may also be errors in the payment process. For example , you’ve made n payments twice on one ticket. Of course, if you don’t give back or refund the money you gave to Air Asia, it will be very harmful.
However, you will easily take it. Because, through the modified AirAsia call center system to be all online and automatic, you can take care of it quickly and easily. You just need to use live chat service, i.e. AVA as a virtual assistant for you and replace the call center.
As usual , you open a chat room with ava. In the main menu, you can select the “refund” section and then proceed with the next process, that is, “refund request”. After that, you can choose what payment you need, for example, due to double payment.
After the process, you must provide a PNR code that you can find on the flight plan . Next, follow the next steps and prepare for the app request of some important documents. Even if there is no guide, the AirAsia call center can handle all your work at the optimum Air Asia level.
Share your complaint via live chat
Every service provided, of course, has parties that consider themselves unpredictionable. Therefore, of course, every company always opens up the possibility of providing customers with their complaints as a form of criticism and redress for future improvements. Therefore, Air Asia also provides an opportunity to file complaints through this live chat service.
Even without going through an AirAsia call center, customers can still file various complaints with AirAsia and your input in a flexible manner. The complaint filing stage is not too complicated. As always, you can chat with AVA live and talk about your complaints.
The submission of this complaint is very different. You will be given a special link address to lodge your complaint or complaint. Previously , you had to enter “reverse” or “reverse” in the chat room with Ava, then write the “complaint” as well.
Then, follow the next steps and if you have received a special feedback link, the customer can fill it in immediately and convey what the customer complaint is. When finished, click on the send and wait for the airline to send you a reply letter. Isn’t it easy to complain online?
As a trusted airline, Air Asia always striving to provide the best service to its customers without limitation. Therefore, this live chat service is here to make it easier for you to interact with the airline. Even if there is no longer an AirAsia call center, you will feel the maximum comfort.